1) The website could be organized a bit better.
2) GREAT customer service: I called because I was anxious to get this kit, as I was without a screen door. Called to check on order- friendly and professional customer service. I had my questions answered within seconds (production & shipping date).
3) EXCELLENT COMMUNICATION: I received my tracking number when the product was shipped.
4) Easy to assemble, great craftmanship: spot-on measurements, clean 45 degree cuts and extra material on spline and screen
5) Great price
6)Suggestion: add a step on the instructions to clean down tracks and add some lubricant. (got that off another website...) Screen door slides like an ice skate!